Full Terms & Conditions
1. Introduction
Welcome to Green Earth Office Furniture. These Terms and Conditions (“Terms”) govern your access to and use of our website, online store, products, and related services (collectively, the “Services”).
By accessing or using our website and making a purchase through our online store, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Services.
Green Earth Office Furniture reserves the right to change or update these Terms at any time without prior notice. Any changes will take effect at once upon being posted on this page.
Continued use of our Services following the posting of changes constitutes your acceptance of the revised Terms.
If you have any questions regarding these Terms, please contact us at info@greenearthofficefurniture.co.za
2. Company Information
• Registered Name: Green Earth Office Furniture (Pty) Ltd
• Registration Number: [Insert]
• VAT Number: [Insert if applicable]
• Physical Address: 355 Republic Road.
• Email: info@greenearthofficefurniture.co.za or vina.greenearth@icloud.com
• Telephone: 081 398 6694 or 081 438 4131
3. Eligibility to Purchase
By accessing, browsing, or making a purchase through the Green Earth Office Furniture website (“the Site”), you represent and warrant that:
1. You are at least eighteen (18) years of age or are using the Site under the supervision and with the consent of a parent or legal guardian.
2. You have the full legal capacity and authority to enter and be bound by a legally enforceable contract.
3. All information provided by you in connection with the use of the Site or the placement of any order is true, accurate, current, and complete.
4. You are using the Site and its Services solely for lawful purposes and in compliance with all applicable laws, regulations, and ordinances of the Republic of South Africa and, where relevant, international law.
Green Earth Office Furniture (Pty) Ltd reserves the right, in its sole discretion, to:
• Refuse access to the Site or the Services.
• Cancel or refuse any order; and/or
• Terminate any account or transaction,
where it has reasonable grounds to believe that any of the above representations have been breached or that any unauthorised, fraudulent, or unlawful activity has occurred.
4. Products
1.Product Categories
Green Earth Office Furniture (Pty) Ltd (“the Company”) offers for sale a range of new, pre-owned, and demonstration model office furniture (“the Products”) via its online platform.
Each Product is represented with information intended to provide customers with a fair and accurate understanding of its nature and condition at the time of sale.
2.Product Descriptions and Representations
The Company exercises all reasonable care to ensure that Product descriptions, specifications, images, and other related information displayed on the Site are accurate and up to date. Notwithstanding the foregoing, the Company does not warrant that such information will be entirely free from error or omission.
Variations in colour, finish, grain, dimensions, or texture may occur due to differences in screen calibration, lighting conditions, or the inherent characteristics of natural materials.
Such variations shall not be construed as defects or grounds for cancellation, return, or refund.
3.Pre-Owned and Demonstration Products
Products designated as pre-owned, or demonstration models may exhibit minor imperfections, wear, or use-related marks consistent with their prior usage. These Products are sold strictly “as is” and “as described,” without any additional warranties, whether express or implied, beyond those mandated by applicable law. By purchasing such Products, the Customer acknowledges and accepts their stated condition at the time of sale.
4.Product Availability
All Products are offered subject to availability. The inclusion of any Product on the Site does not constitute a guarantee of stock or availability. The Company reserves the right, at its sole discretion and without prior notice, to:
• Discontinue, withdraw, or modify any Product or its specifications.
• Limit the quantity of any Product supplied to any individual customer; or
• Cancel or refuse any order where a Product is found to be unavailable or
discontinued, in which event any payment received shall be refunded in full.
5.Errors, Omissions, and Corrections
The Company reserves the right to correct any typographical, clerical, or other errors or omissions in any Product listing, price, or description appearing on the Site or in any related documentation. In such circumstances, the Company may, at its discretion, cancel any affected order and issue a full refund of any amounts paid by the Customer.
5. Pricing & Payment
1.Currency and Taxation
All prices displayed on the Green Earth Office Furniture (Pty) Ltd (“the Company”) website
(“the Site”) are stated in South African Rand (ZAR) and are inclusive of Value Added Tax
(VAT) at the prevailing statutory rate, unless otherwise expressly said. Prices shown exclude
delivery and installation charges, which will be calculated and displayed at checkout, where
applicable.
2.Price Changes
The Company reserves the right to amend, update, or correct pricing and product information
on the Site at any time and without prior notice. Such amendments shall not affect any order
that has already been accepted and confirmed in writing by the Company prior to the
effective date of the change.
3.Payment Terms
I. Payment for all Products must be made in full and upfront at the time of placing the
order through the Site.
II. Orders will not be processed, confirmed, or dispatched until the Company has
received cleared and verified payment in its designated account.
III. The Company shall not be responsible for any delays in order processing caused by
payment verification, bank processing times, or third-party payment gateway delays.
4.Accepted Payment Methods
The Company currently accepts the following payment methods:
1. Electronic Funds Transfer (EFT).
2. Credit or Debit Card Payments.
3. PayFast.
4. PayPal.
or any additional payment options that may be made available on the Site from time to time.
5.Order Confirmation and Payment Verification
Once payment has been successfully received and verified, the Customer will receive an
order confirmation email acknowledging receipt of the order. This confirmation does not
constitute acceptance of the order by the Company until payment has cleared, and the order
has been reviewed and processed for dispatch.
6.Errors and Pricing Discrepancies
If a Product is listed at an incorrect price or with inaccurate information due to a
typographical error, technical fault, or system malfunction, the Company reserves the right to
refuse, correct, or cancel any affected order, whether or not payment has been received.
Should such an error occur, the Customer will be notified promptly, and any payment already
made will be refunded in full to the original payment method.
7.Fraud Prevention and Verification
The Company reserves the right to conduct additional verification checks or request
supporting documentation to confirm the legitimacy of any order or payment. The Company
may, at its sole discretion, cancel any order suspected of being fraudulent or unauthorised,
and any related payments shall be refunded subject to verification.
6. Order Process
1.Order Placement and Acknowledgment
When a customer places an order through the Green Earth Office Furniture (Pty) Ltd (“the
Company”) website (“the Site”), the Customer will receive an automated email
acknowledging receipt of the order. This acknowledgment serves solely as confirmation that
the Company has received the order request and does not constitute acceptance of the order,
nor a binding contract of sale.
2.Order Acceptance and Contract Formation
A legally binding agreement between the Customer and the Company shall only be formed
once the Company has issued a written confirmation of dispatch (“Dispatch Confirmation”)
for the Products ordered. The Dispatch Confirmation signifies the Company’s acceptance of
the Customer’s order. The Company reserves the right to refuse or cancel any order prior to
dispatch for any reason, including but not limited to:
• Product unavailability or stock shortages.
• Pricing or descriptive errors.
• Payment verification or processing failure; or
• Reasonable suspicion of fraud, unauthorised activity, or violation of these Terms.
3.Right to Cancel or Refuse Orders
The Company expressly reserves the right, at its sole discretion, to decline, suspend, or cancel
any order at any stage prior to dispatch where:
• The Product is no longer available.
• A pricing or system error has occurred.
• Fraud or misuse of the Site is suspected; or
• The Customer has provided inaccurate, incomplete, or unverifiable information.
In the event of cancellation by the Company, any payment already received will be refunded
in full to the original payment method, and the Customer will be notified in writing of the
reason for the cancellation.
4.Order Amendments
Once an order has been submitted and payment processed, amendments or cancellations
requested by the Customer will only be considered at the Company’s discretion and must be
made in writing prior to dispatch. The Company shall not be obliged to accommodate any
changes once a Dispatch Confirmation has been issued.
5.Fraud Prevention
The Company implements security measures and reserves the right to conduct verification
checks on any order. Orders found to be associated with fraudulent activity, unauthorised
payment methods, or other suspicious conduct may be cancelled immediately, with
notification provided to the Customer.
7. Deliveries & Shipping
1.Delivery Scope
Green Earth Office Furniture (Pty) Ltd (“the Company”) delivers Products within the
Republic of South Africa as follows:
• Inside Gauteng: Deliveries are managed directly by the Company’s in-house logistics
team. Standard delivery within Gauteng city is 24–48 hours from the time of dispatch,
subject to Product availability.
• Outside Gauteng: Deliveries are facilitated through independent third-party logistics
providers appointed by the Company. Delivery times outside Gauteng may vary and
are estimates only.
2.Flat Rate Delivery Zones
A. Delivery fees are determined according to predefined flat rate zones, which
correspond to specific geographic regions within South Africa. Each zone is
associated with a standard delivery charge, which shall be clearly said at checkout
prior to order confirmation.
B. For bulk, oversized, or special orders, delivery charges may be quoted separately and
must be approved by the Customer prior to dispatch.
C. All delivery fees are non-refundable once a delivery attempt has been made.
3.Delivery Timeframes
A. Estimated delivery times outside Gauteng are provided for guidance only and may be
affected by stock availability, carrier schedules, or other circumstances beyond the
Company’s reasonable control.
B. The Company shall not be liable for any delay, loss, or damage arising from such
circumstances, including but not limited to adverse weather, transport disruptions,
strikes, or third-party carrier delays.
4.Delivery Address and Access
A. The Customer is responsible for providing accurate, complete, and current delivery
information at the time of order placement.
B. The Customer must ensure suitable access for delivery, including entryways,
driveways, lifts, or other logistical requirements.
C. Additional charges may apply where deliveries must be rescheduled or re-attempted
due to incorrect information or insufficient access.
5.Third-Party Carriers and Risk Transfer
A. For deliveries managed by third-party logistics providers, risk of loss or damage
passes to the Customer upon collection by the carrier, subject to applicable statutory
rights.
B. The Company shall not be responsible for delays, loss, or damage caused by third-
party carriers.
6.Inspection Upon Delivery
The Customer is required to inspect all Products immediately upon delivery and report any
visible damage or defects to both the delivery personnel and the Company within 24 hours.
Failure to comply may limit the Customer’s ability to claim under the Company’s return,
exchange, or warranty policies.
7.Right to Amend Delivery Terms
The Company reserves the right, at its sole discretion, to amend flat rate zones, delivery
charges, or delivery procedures at any time without prior notice. Any such amendments shall
apply to future orders only.
8. Assembly & Installation
Assembly & Installation
1.Assembly Requirements
Certain Products offered by Green Earth Office Furniture (Pty) Ltd (“the Company”) may
require assembly prior to use. The Customer acknowledges that not all Products are delivered
fully assembled unless explicitly stated at the time of purchase.
2.Assembly Services in Gauteng
(a) The Company offers assembly services within Gauteng, which can be performed by its in-
house team.
(b) Assembly services are subject to a flat rate fee, which shall be clearly displayed at
checkout prior to order confirmation.
(c) Assembly fees are separate from the Product price and delivery charges and are non-
refundable once the service has been provided.
3Assembly and Installation Outside Gauteng
(a) For orders delivered outside Gauteng, assembly or installation may be facilitated by
independent third-party logistics providers engaged by the Company.
(b) Any fees for assembly or installation outside Gauteng will be communicated to the
Customer prior to dispatch and must be approved before the service is rendered.
4.Customer Responsibilities
(a) The Customer must provide adequate access and safe working conditions for assembly or
installation at the delivery address, including sufficient space and any necessary equipment
(e.g., lifts, entryways, or tools if requested).
(b) The Company shall not be liable for delays, damage, or failure to perform assembly or
installation arising from inadequate access, unsafe conditions, or failure to provide necessary
information.
5.Limitation of Liability
(a) The Company and any third-party assembly providers shall exercise reasonable care in
assembling Products but shall not be liable for minor cosmetic imperfections or natural
variations in materials.
(b) The Customer acknowledges that assembly services are an additional service and that the
provision of assembly does not alter the terms of Product sales, delivery, or warranty.
9. Returns, Exchanges & Refunds
Returns, Exchanges & Refunds
1.New Products
(a) Returns of new Products are accepted within seven (7) days of delivery, provided that the
Product is:
▪ Unused.
▪ In its original packaging; and
▪ Accompanied by valid proof of purchase.
(b) Delivery, assembly, and installation charges are non-refundable.
(c) The Company reserves the right to inspect returned Products prior to processing any
refund or exchange.
2.Pre-Owned and Demonstration Products
(a) Products sold as pre-owned, or demonstration models are sold strictly “as is” and “as
described.”
(b) Returns of pre-owned or demo Products are not accepted, except where the Product is
defective beyond reasonable wear and tear, as determined by the Company in its sole
discretion.
3.Notification of Defects or Damage
(a) The Customer must notify the Company within 48 hours of delivery of any Products that
are damaged, defective, or not under the order.
(b) Failure to provide such notification may limit or void the Customer’s rights under this
Returns and Refunds policy.
4.Refund Processing
(a) Approved refunds will be processed to the original payment method used by the
Customer.
(b) Refunds shall be completed within fourteen (14) working days of the Company’s
approval, subject to clearance of the returned Product and verification of its condition.
5.Exclusions and Limitations
(a) The Company shall not be liable for any loss, damage, or cost arising from improper
handling, misuse, or unauthorised alterations of the Products.
(b) This Returns, Exchanges & Refunds policy does not affect any statutory rights that cannot
be excluded under applicable consumer protection laws.
10. Warranties
Warranties
1.New Products
(a) New Products sold by Green Earth Office Furniture (Pty) Ltd (“the Company”) are
covered by manufacturer warranties, unless otherwise stated.
(b) All office chairs purchased from the Company carry a 3–5-year warranty, depending on
the specific model, covering defects in materials and workmanship under normal use.
(c) The Company does not provide additional warranties beyond those offered by the
manufacturer unless expressly stated.
2.Pre-Owned and Demonstration Products
(a) Pre-owned and demonstration Products are covered by a limited warranty of six (6)
months from the date of delivery, unless otherwise specified at the time of sale.
(b) This limited warranty covers defects in materials and workmanship under normal use.
3.Exclusions
The warranties described above do not cover damage or defects resulting from:
• Misuse, abuse, or neglect of the Product.
• Improper assembly, installation, or repair by the Customer or third parties not
authorised by the Company.
• Accidental damage or acts beyond the Company’s reasonable control; or
• Normal wear and tear consistent with the age, use, or nature of the Product.
4.Warranty Claims
(a) Customers must provide proof of purchase when making a warranty claim.
(b) Warranty claims must be submitted to the Company in writing, including full details of
the alleged defect or issue.
(c) The Company reserves the right to inspect the Product and determine, at its sole
discretion, whether a claim is valid under the applicable warranty.
5.Limitation of Liability
The Company’s liability under these warranties is limited to repair, replacement, or refund of
the defective Product under the terms of the applicable warranty. The Company shall not be
liable for any indirect, consequential, or incidental damages, including loss of use or business
interruption, arising from the Product or its defect.
11. Risk & Ownership
Risk & Ownership
1. Risk Transfer
(a) All Products purchased from Green Earth Office Furniture (Pty) Ltd (“the Company”)
remain at the risk of the Customer from the moment they are delivered or collected.
(b) The Company shall not be liable for any loss, theft, or damage to Products occurring
after delivery, whether in transit by a third-party carrier or while on the Customer’s
premises.
2. Transfer of Ownership
(a) Ownership of all Products shall remain with the Company until the Company has
received full and cleared payment for the Products, including all applicable delivery,
assembly, and other fees.
(b) The Customer acknowledges that no proprietary interest in the Products shall pass to
them until payment has been received in full.
3. Customer Responsibilities Prior to Ownership Transfer
(a) Until full payment has been received, the Customer shall:
• Keep the Products secure and safely stored.
• Not dispose of, encumber, or sell the Products; and
• Notify the Company immediately of any loss, theft, or damage.
(b) The Company reserves the right to recover any Products where ownership has not yet
transferred, and payment remains outstanding.
12. Limitation of Liability
Limitation of Liability
1.General Limitation
To the fullest extent permitted by law, Green Earth Office Furniture (Pty) Ltd (“the
Company”) shall not be liable for any indirect, special, incidental, or consequential losses,
including but not limited to:
• Loss of profits or revenue;
• Business interruption or downtime;
• Loss of opportunity or goodwill; or
• Any other economic or financial loss not directly caused by the Company.
2.Product Use and Misuse
The Company shall not be liable for any damage, defect, or loss arising from:
• Misuse, abuse, or negligence of the Products;
• Failure to follow care, assembly, or maintenance instructions provided with the
Products; or
• Improper installation, modification, or repair by the Customer or any third party not
authorised by the Company.
3.Third-Party Services
The Company shall not be responsible for delays, loss, or damage caused by third-party
carriers, couriers, or logistics providers, including those engaged for delivery or installation
outside Gauteng.
4.Extent of Liability
The Company’s maximum liability for any claim arising out of or in connection with the
purchase, use, or delivery of Products is limited to the total amount paid by the Customer for
the Product(s) giving rise to the claim.
5.Legal Compliance
Nothing in this section shall exclude, restrict, or modify any liability that cannot be excluded
under applicable consumer protection or statutory laws.
13. Privacy & Data Protection
Privacy & Data Protection
1.Compliance with POPIA
Green Earth Office Furniture (Pty) Ltd (“the Company”) is committed to protecting the
privacy of its customers and complies with the Protection of Personal Information Act, 4 of
2013 (POPIA), as amended.
2.Collection of Personal Information
(a) Personal information, including but not limited to name, contact details, billing and
delivery addresses, and payment information, is collected solely for the purpose of processing
orders, delivering Products, and providing customer support.
(b) The Company shall collect and process personal information lawfully, reasonably, and
transparently.
3.Use and Sharing of Information
(a) The Company shall not sell, trade, or rent personal information to third parties.
(b) Personal information may be shared with third-party service providers strictly for
purposes related to order fulfilment, delivery, or payment processing, and only under
contractual obligations to protect the data.
4.Payment Processing
(a) Payment details are processed through secure third-party payment gateways and are not
stored on the Company’s servers.
(b) The Company shall take all reasonable measures to ensure the security, confidentiality,
and integrity of Customers’ payment and personal information.
5.Data Retention and Access
(a) Personal information will be retained only for as long as necessary to fulfil the purposes
for which it was collected or as required by law.
(b) Customers have the right to access, correct, or request deletion of their personal
information under POPIA. Requests should be submitted in writing to the Company’s
designated contact point.
6.Cookies and Tracking
The Company may use cookies or similar tracking technologies to improve the online
shopping experience. No personal information is shared with third parties via these
technologies beyond what is required for website functionality or analytics.
7.Contact for Privacy Matters
Customers may contact the Company at [insert contact email] for any questions, concerns, or
complaints regarding the collection, processing, or protection of personal information.
14. Intellectual Property
Intellectual Property
1.Ownership of Content
All content on the Green Earth Office Furniture (Pty) Ltd (“the Company”) website,
including but not limited to:
▪ Text, product descriptions, and specifications.
▪ Images, graphics, and photographs.
▪ Logos, trademarks, and branding; and
▪ Website design and layout
is the property of the Company or is used under license, and is protected by applicable
intellectual property laws, including copyright, trademark, and design rights.
2.Restrictions on Use
(a) Customers and visitors to the Site may view, browse, and download content for personal,
non-commercial purposes only.
(b) No content may be copied, reproduced, distributed, published, displayed, modified, or
used in any manner without the express prior written consent of the Company.
3.Trademarks and Branding
All trademarks, service marks, and trade names displayed on the Site are the property of the
Company or their respective owners. Use of any trademark or branding without authorization
is prohibited.
4.Reporting Infringements
Customers or third parties who become aware of potential unauthorized use or infringement
of the Company’s intellectual property should report it in writing to the Company at [insert
contact email].
5.Reservation of Rights
The Company reserves all rights not expressly granted to Customers under these Terms and
Conditions.
15. Third-Party Services
Third-Party Services
1.Links and Integration
The Green Earth Office Furniture (Pty) Ltd (“the Company”) website may include links to, or
integration with, third-party services, including but not limited to:
▪ Logistics and courier providers.
▪ Payment gateways, specifically SwitchPay, PayFast, PayPal, or other
approved providers; and
▪ Any other third-party service providers necessary for order fulfilment
or site functionality.
2.No Liability for Third Parties
(a) The Company does not control and is not responsible for the content, accuracy, practices,
or policies of any third-party websites or services, including SwitchPay.
(b) Customers use third-party services at their own risk, and any issues arising from delays,
errors, payment failures, or other problems with such services shall not be the liability of the
Company.
3.Compliance with Third-Party Terms
Customers accessing or using third-party services linked to the Site are expected to comply
with the applicable terms and policies of those third-party providers. The Company shall not
be responsible for any failure to comply with such third-party terms.
4.Indemnity
The Customer agrees to indemnify and hold harmless the Company from any claims,
damages, or losses arising from their use of third-party services, including but not limited to
SwitchPay, PayFast, PayPal, or courier providers.
16. Governing Law & Jurisdiction
Governing Law & Jurisdiction
1.Governing Law
These Terms and Conditions, including any contracts entered between Green Earth Office
Furniture (Pty) Ltd (“the Company”) and its Customers, shall be governed by and construed
under the laws of the Republic of South Africa, without regard to its conflict of law
provisions.
2.Jurisdiction
Any dispute, claim, or controversy arising out of or relating to these Terms, the purchase of
Products, or the use of the Company’s website shall be subject to the exclusive jurisdiction of
the South African courts.
3.Consent to Jurisdiction
By using the Company’s website or placing an order, the Customer consents to the
jurisdiction of South African courts and waives any objection to venue or forum on the basis
of inconvenient forum or conflict of laws.
17. Amendments
Amendments
1.Right to Amend
Green Earth Office Furniture (Pty) Ltd (“the Company”) reserves the right to update, modify,
or amend these Terms and Conditions at any time, at its sole discretion.
2.Notice of Changes
All updates or amendments will be published on the Company’s website. Customers are
responsible for reviewing the Terms and Conditions periodically.
3.Effectiveness of Amendments
Any amendments to these Terms and Conditions shall become effective immediately upon
posting on the Company’s website, unless otherwise specified. Continued use of the website
or purchase of Products following any amendment constitutes acceptance of the updated
Terms and Conditions.
18. Contact Us
Contact Us
For any inquiries, questions, or concerns regarding these Terms and Conditions, the
purchase of Products, or any other matter related to Green Earth Office Furniture
(Pty) Ltd (“the Company”), Customers may contact the Company using the details
provided below:
Registered Office Address:
355 Republic Road, Gauteng, Johannesburg, South Africa
Email Contacts:
• Rocky Merola: info@greenearthofficefurniture.co.za
• Vina-Lee van der Westhuizen: Sales@greenearthofficefurniture.co.za
Telephone Contacts:
• Rocky Merola: 081 398 6694
• Vina-Lee van der Westhuizen: 081 438 4131 | 065 813 1060
Customers are encouraged to use these contact channels for any matter relating to Product
inquiries, order support, warranty claims, or other issues arising from the use of the
Company’s website or services. All communications will be addressed in a reasonable and
timely manner.