Green Earth Office Furniture Refund and Exchange Policy
Last Updated: 2025/11/02
Green Earth Office Furniture (Pty) Ltd (“the Company,” “we,” “our,” “us”) is committed to
providing high-quality products and services. This Refund and Exchange Policy set out the
terms and conditions under which refunds and exchanges are handled for purchases made
through our website or physical store. By purchasing from us, customers acknowledge and
agree to the terms outlined herein.
1. Eligibility for Refunds and Exchanges
Policy Text:
Products purchased from the Company may be eligible for a refund or exchange if:
1. The product is defective, damaged, or incorrect.
2. A request for refund or exchange is submitted within [insert number] days from the
date of delivery.
3. The product is returned in its original condition and packaging, except in cases of
damage or defect.
The Company reserves the right to refuse any refund or exchange request that does not
comply with these conditions.
2. Non-Refundable and Non-Exchangeable Items
Policy Text:
The following items are not eligible for refund or exchange:
1. Customised or bespoke products.
2. Clearance or final sale items.
3. Products showing signs of use, misuse, or damage not reported upon delivery.
3. Refund and Exchange Procedure
Policy Text:
To request a refund or exchange, customers must:
1. Contact the Company via email or telephone within the eligibility period.
2. Provide proof of purchase, such as a receipt or invoice.
3. Provide evidence of any defects or damages, if applicable.
Upon approval, the Company will provide instructions for returning the product. Refunds will
be processed to the original payment method within [insert number] business days after
receiving and inspecting the returned product. Exchanges will be arranged promptly
following inspection and approval.
4. Shipping and Handling Costs
Policy Text:
1. Customers are responsible for return shipping costs unless the product is defective,
damaged, or incorrect.
2. Original delivery charges are non-refundable unless required by applicable law.
5. Damaged or Defective Products
Policy Text:
If a product is delivered damaged or is defective:
1. The customer must notify the Company within [insert number] hours of delivery.
2. Provide proof of purchase and evidence of the defect or damage.
3. The Company will, at its discretion, either replace the product or issue a full refund,
including applicable shipping costs.
6. Timeframes and Limitations
Policy Text:
All refund or exchange requests must be submitted within [insert number] days of delivery.
Requests submitted after this period will not be considered.
7. Customer Obligations
Policy Text:
Customers must:
1. Return products in their original condition and packaging.
2. Provide accurate and complete information regarding defects or damages.
3. Follow the return instructions provided by the Company.
4.
8. Legal Rights
Policy Text:
Nothing in this Policy limits or waives the statutory rights of customers under applicable
consumer protection laws. Customers retain all rights afforded to them by law.
9. Contact Information
For inquiries refunds or exchanges, customers may contact the Company at:
▪ Customer Service Department: Green Earth Office Furniture Customer Support
▪ Email: vina.greenearth@icloud.com
▪ Phone: +27 81 438 4131
▪ Postal Address: 355 Republic Road Darrenwood.